FAQs

How do I make a purchase?

Browse our workshops (learn), patterns and kits (create) and add any items you wish to purchase to the cart.  After you have finished your selection click on ‘checkout’ and you will be asked for the information that we need to complete your order.

One-to-one tutorials

What happens in a one-to-one tutorial?

All one-to-one tutorials are different, but they are usually technique based and tailored to your requirements.  You decide what you want to learn and Nicki will suggest a programme for the one-to-one.

How do I pay for one-to-one tutorials?

After consultation with you, we shall send you quote for a one-to-one, which specifies what you will learn, materials included, the date, time and location as well as the estimated cost.  Once you are happy with the details of your one-to-one tutorial, we shall send you an invoice at which point payment must be made in full.

Payments may be made by BACS.

Alternatively, you may pay by a cheque made payable to Nicki Merrall Designs/

Payments must be made in full at the time of booking.

What do I need to bring?

Usually tools and materials are provided for tutorials; information will be found on your invoice.  If you wish additional materials can be available to purchase during the tutorial.

What about health and safety?

We will always let you know about any hazardous equipment or materials used in our tutorials.  Nicki Merrall Designs is covered by public liability insurance.

Do you give refunds for one-to-one tutorials?

One-to-one fees are non-refundable if you cancel less than 24 hours before your lesson.  If you inform us more than 24 hours before the tutorial we can change the date, although you will be charged for any travel expenses already incurred.  After two reschedules your fee is forfeited and you must re-book.

What happens if you have to cancel a one-to-one tutorial?

If we have to cancel a one-to-one tutorial we shall find an alternative date to suit you, but if this is not possible we shall refund in full.

Small group classes

How are classes organized?

Classes are for complete beginners or those who are a bit rusty.  Basic skills for knit or crochet are taught.  Classes are limited to five students and last three hours.

Where do classes take place?

Classes may take place at Nicki’s studio or a participant’s home.  Currently we arrange dates for classes when prospective participants approaches us.

How do I pay for classes?

Payments may be made by BACS.

Alternatively, you may pay by a cheque made payable to Nicki Merrall Designs/

Payments must be made in full at the time of booking.

How do I know I have a place in a class?

You will receive an email confirming your purchase.  Please print this and bring it along to the class (applies to classes booked through our online store).

What do I need to bring?

Usually tools and materials are provided for classes.  Sometimes additional materials are available to purchase during the classes.

What about health and safety?

We will always let you know about any hazardous equipment or materials used in our classes.  Nicki Merrall Designs is covered by public liability insurance.

Do you give refunds for class?

Class fees are non-refundable however if you wish to send someone in your place, please let us know that person’s name and contact details.

What happens if you have to cancel a class?

If we have to cancel a class we will try to find an alternative date; if that is not possible we shall refund in full.

Workshops

Pricing and payment terms

Workshop prices depend on the venue and whether lunch is included as well as materials and tuition.  This means that the same workshop may have a different price in different locations.

For some workshops, you book through our online store; for other workshops you book directly with the venue.  All workshop details have a link to our online store or the venue as appropriate.

The following payment terms apply to workshops booked through our online store:

How do I pay for workshops?

For workshops booked through our online store payments must be made in full at the time of booking.  Places are allocated on a first-come first-served basis.

We use the PayPal shopping cart system, which is a secure checkout for encrypted delivery of customer information such as contact and credit card details.  Payments can be made directly from a PayPal account or by using a credit or debit card without setting up an account.

How do I know I have a place in a workshop?

If you have booked through our online store you will receive an email confirming your purchase.  Please print this and bring it along to the workshop (applies to workshops booked through our online store).

What do I need to bring?

Details of anything you need to bring to individual workshops can be found in the relevant workshop description.  For some workshops you may want to bring your own yarn and tools.  Sometimes additional materials are available to purchase during the workshop.

What about health and safety?

We will always let you know about any hazardous equipment or materials used in our workshops.  Nicki Merrall Designs is covered by public liability insurance.

Do you give refunds for workshops?

Workshop fees are non-refundable however if you wish to send someone in your place, please let us know that person’s name and contact details.

What happens if you have to cancel a workshop?

If we have to cancel a workshop we will try to find an alternative date; if that is not possible we shall refund in full.

Would Nicki run a workshop to our group/ yarn shop/ other venue?

Nicki is able to offer a variety of knitting and crochet workshops; you will find examples on the ‘Learn’ section of the website.  Alternatively, Nicki could create a workshop for your group.

The cost will include tuition, materials, travel and accommodation.  Nicki makes every effort to find affordable travel, and is flexible with regards to accommodation – she is happy to stay with a local knitter to reduce the cost.

Please contact Nicki directly to discuss your requirements.

Patterns

How do I purchase your patterns?

Digital patterns are delivered as an email attachment.  This email will be sent as soon as the payment has cleared.

Do you give refunds for patterns?

We are not able to give refunds on digital patterns.  Please check you have added the correct pattern to your cart before completing the purchase.  It is your responsibility to save the content once the file has downloaded.

What is your quality control procedure for patterns?

Every Nicki Merrall Designs knitting and crochet pattern is tested to ensure that it reads well, makes sense and is error free.

As a knitter who knits left-handed, Nicki writes the draft instructions for her designs for left-handed knitting.  Once she has finalized the draft instructions, she converts them for right-handed knitting.

Our test knitters, who all knit right-handed check the pattern for clarity in terms of presentation and wording, knit the designs in the suggested yarns, to the stated tension, checking that the conversion to right-handed knitting makes sense.

They provide us with detailed feedback that enables Nicki to make adjustments to the right-handed instructions and convert them back to left-handed instructions.  Thus we can publish patterns for knitters who knit left-handed or right-handed.

We are only human, so errors may occasionally occur.  Should you think you have found an error, please email me describing the problem.  We shall check the pattern and amend as necessary.  Customers who have already purchased the pattern will receive a corrected version by email; the up-to-date pattern will be uploaded onto our online and Ravelry stores, so that future customers will also receive the correct pattern.

Where third parties have published one of Nicki’s patterns, errors may arise for other reasons and may be out of our control.  Despite this, we should appreciate it if you let us know if you find an error and we shall do what we can to rectify this.

Copyright

I’ve bought a pattern – to what does this entitle me?

All content on this site, unless otherwise stated, is intellectual property owned by Nicki Merrall Designs and protected by UK Copyright and Design Rights law.  No part of the information provided may be distributed without permission of the copyright holder, Nicki Merrall Designs.  As the owner of the copyright, Nicki Merrall Designs, has the right to license it or sell, or other wise transfer to someone else.

Purchasing, downloading or printing a pattern constitutes agreement with the copyright and licensing terms attached to these patterns.  The entire contents of each pattern and the knitted or crocheted design to which it refers are fully covered by UK copyright law, regardless of where you live or where the pattern was downloaded.

This means you are licensed to knit it for yourself, as a gift or for charity; you may not sell a garment made from this pattern.  Unless operating under the Ravelry in-store sales agreement, you may not download or print this pattern for sale, distribution or class use.  Patterns may not be translated, reproduced or circulated in another language.

I’m a tutor – can I teach classes based on Nicki Merrall’s designs?

Knit and crochet tutors are licensed to teach a class based on one of Nicki’s designs as long as one copy per student of a paid-for pattern is purchased or each student has downloaded and printed their own copy of a free pattern.

Photocopying of Nicki Merrall’s patterns is not permitted.  The designer name and website link must remain on the patterns, and where possible, the publicity for the class using these patterns should include the same details.

I own a yarn shop – can I make a sample for promotion?

Yarn shops are licensed to make a sample for promotion within the store, as long as credit to the designer is given and information regarding the source is readily available.

Privacy

What information do you collect about customers?

We only ask for the minimum information we need to provide you with a professional service at the time of ordering.  If you book a workshop or order a digital pattern we shall ask for your name and email address.  If you order a kit we shall ask for your name, address and email address.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  All information is collected lawfully and in accordance with the Data Protection Act 1998.

How do you use the information collected?

We collect information about you to process your order, manage your account and if you agree, to email you about other products and services we think may be of interest to you.

The personal information you supply to us is treated as being in confidence.  It is kept secure and not shared or sold to outside organizations.

Data collected by this site is used to receive and fulfill customer orders and to administer and enhance the site and service.  We do not disclose personal information to third parties unless for goods delivery purposes.

We adhere to PayPal’s privacy policy.  We do not receive any details of credit or debit cards; PayPal deals with all transactions.  The only personal information we receive from PayPal is your email address.

Can I opt-out of receiving marketing materials?

We should like to send you information about products and services that we provide which may be of interest to you.  If you have consented to receive marketing, you may opt out at any time (contact details given at the end of the Terms & Conditions).

Can I access to my information?

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email.

You may ask us to correct or remove information you think is inaccurate.

Do you use cookies?

We use cookies to track patterns of behaviour of visitors to our website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However in a few cases some of our website features may not function as a result, for example, you will not be able to complete a purchase or store items in your shopping cart.

Complaints

How do I make a complaint?

Whilst we endeavor to have everything work perfectly first time occasionally things may not go to plan.  If you are unhappy with our service or products, we should appreciate it if you email us or write to us (contact details given at the end of the Terms & Conditions).

We shall consider the best way to rectify the problem, inform you what we plan and do this as soon as possible.  All complaints will be dealt with in a fair and confidential manner.

Contact us

Nicki Merrall Designs
The Hive
Nottingham Trent University
Burton Street
Nottingham
NG1 4BU

Email: info@nickimerrall.co.uk

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