Terms & Conditions

These Terms & Conditions explain your rights and obligations.  Please read them carefully.

Definitions

‘We’, ‘us’ and ‘our’ refers to Nicki Merrall Designs.

‘Nicki’, ‘I’, ‘me’ or ‘her’ refers to Nicki Merrall.

‘You’, ‘your’ and ‘yours’ refers to our customer.

‘One-to-one tutorial’ means Nicki will teach only you for the agreed time.

‘Small group class’ or ‘class’ means Nicki will teach three to five people for the agreed time.

‘Workshop’ means Nicki will teach 8 – 15 people for the agreed time.

One-to-one tutorials

One-to-one tutorials for crochet and hand knit cost from £30.00 per hour, plus travel expenses; machine knit costs from £40.00 per hour, plus travel expenses.  The cost depends on the location.  The cost includes tuition and materials; Nicki makes every effort to find affordable travel.  Alternatively you may come to her studio.

All one-to-one tutorials are different, but they are usually technique based.  You discuss your requirements with Nicki, who will then send you a quote for a one-to-one, which specifies what you will learn, materials included, the date, time and location as well as the estimated cost.

The following payment terms apply to one-to-one tutorials:

  • Payments must be made in full at the time of booking.
  • One-to-one fees are non-refundable if you cancel less than 24 hours before your lesson.  If you inform us more than 24 hours before the tutorial we can change the date, although you will be charged for any travel expenses already incurred.  After two reschedules your fee is forfeited and you must re-book.
  • If we have to cancel a one-to-one tutorial we shall find an alternative date to suit you, but if this is not possible we shall refund in full.

Payments may be made by BACS.

Alternatively, you may pay by a cheque made payable to Nicki Merrall Designs (contact details given at the end of the Terms & Conditions).

Small group classes

Pricing and payment terms

Classes for crochet and hand knit cost from £30.00 per person for three hours, plus travel expenses.  The cost depends on the location.  The cost includes tuition and materials; Nicki makes every effort to find affordable travel.  Alternatively you may come to her studio.

Classes are for complete beginners or those who are a bit rusty.  They are limited to five students.  Please discuss your requirements with Nicki, who will then send you a quote for a class, which specifies what you will learn, materials included, the date, time and location as well as the estimated cost.

The following payment terms apply to classes booked directly with us:

  • Payments must be made in full at the time of booking.  Places are allocated on a first-come first-served basis.
  • Class fees are non-refundable however if you wish to send someone in your place, please let us know that person’s name and contact details.
  • If we have to cancel a class we will try to find an alternative date; if that is not possible we shall refund in full.

Payments may be made by BACS.

Alternatively, you may pay by a cheque made payable to Nicki Merrall Designs (contact details given at the end of the Terms & Conditions).

Confirmation of place

You will receive an email confirming your purchase.  Please print this and bring it along to the class (applies to classes booked through our online store).

Workshops

Pricing and payment terms

All prices are shown in £ sterling, but you can purchase in any currency; the conversion is completed automatically at the checkout.

Workshop prices depend on the venue and whether lunch is included as well as materials and tuition.  This means that the same workshop may have a different price in different locations.

For some workshops, you book through our online store; for other workshops you book directly with the venue.  All workshop details have a link to our online store or the venue as appropriate.

The following payment terms apply to workshops booked through our online store:

  • Payments must be made in full at the time of booking.  Places are allocated on a first-come first-served basis – the online store shows places available in real time.
  • Workshop fees are non-refundable however if you wish to send someone in your place, please let us know that person’s name and contact details.
  • If we have to cancel a workshop we will try to find an alternative date; if that is not possible we shall refund in full.

We use the PayPal shopping cart system, which is a secure checkout for encrypted delivery of customer information such as contact and credit card details.  Payments can be made directly from a PayPal account or by using a credit or debit card without setting up an account.

Confirmation of place

You will receive an email confirming your purchase.  Please print this and bring it along to the workshop (applies to workshops booked through our online store).

Patterns

Pricing and payment terms for all transactions

All prices are shown in £ sterling, but you can purchase in any currency; the conversion is completed automatically at the checkout.

We use the PayPal shopping cart system, which is a secure checkout for encrypted delivery of customer information such as contact and credit card details.  Payments can be made directly from a PayPal account or by using a credit or debit card without setting up an account.

Delivery

Digital patterns are delivered as an email attachment.  This email will be sent as soon as the payment has cleared.

Refunds

We are not able to give refunds on digital patterns.  Please check you have added the correct pattern to your cart before completing the purchase.  It is your responsibility to save the content once the file has downloaded.

What happens if the goods are not as described

We are only human so errors may occasionally occur.  Should you think you have found an error, please email us describing the problem.  We shall check the pattern and amend as necessary.  Customers who have already purchased the pattern will receive a corrected version by email; the up-to-date pattern will be uploaded onto our online and Ravelry stores, so that future customers will also receive the correct pattern.

Errors and Omissions

We make every effort to ensure that all prices and descriptions on our website are correct and accurate.  In the case of a manifest error or omission, we shall be entitled to rescind the contract, notwithstanding that we have already accepted an order and/or received payment.  Our liability in that event will be limited to the return of any money paid in respect of the order.  In the case of a manifest error in relation to price, you will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered.

Copyright

All content on this site, unless otherwise stated, is intellectual property owned by Nicki Merrall Designs and protected by UK Copyright and Design Rights law.  No part of the information provided may be distributed without permission of the copyright holder, Nicki Merrall Designs.  As the owner of the copyright, Nicki Merrall Designs, has the right to license it or sell, or other wise transfer to someone else.

Purchasing, downloading or printing a pattern constitutes agreement with the copyright and licensing terms attached to these patterns.  The entire contents of each pattern and the knitted or crocheted design to which it refers are fully covered by UK copyright law, regardless of where you live or where the pattern was downloaded.

This means you are licensed to knit it for yourself, as a gift or for charity; you may not sell a garment made from this pattern.  Unless operating under the Ravelry in-store sales agreement, you may not download or print this pattern for sale, distribution or class use.  Patterns may not be translated, reproduced or circulated in another language.

Teaching classes based on Nicki Merrall’s designs

Knit and crochet tutors are licensed to teach a class based on one of Nicki’s designs as long as one copy per student of a paid-for pattern is purchased or each student has downloaded and printed their own copy of a free pattern.

Photocopying of Nicki Merrall’s patterns is not permitted.  The designer name and website link must remain on the patterns, and where possible, the publicity for the class using these patterns should include the same details.

Using work for promotion

Yarn shops are licensed to make a sample for promotion within the store, as long as credit to the designer is given and information regarding the source is readily available.

Privacy policy

www.nickimerrall.co.uk is owned and operated by Nicki Merrall Designs.  This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We only ask for the minimum information we need to provide you with a professional service at the time of ordering.  If you book a workshop or order a digital pattern we shall ask for your name and email address.  If you order a kit we shall ask for your name, address and email address.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  All information is collected lawfully and in accordance with the Data Protection Act 1998.

How will we use the information collected?

We collect information about you to process your order, manage your account and if you agree, to email you about other products and services we think may be of interest to you.

The personal information you supply to us is treated as being in confidence.  It is kept secure and not shared or sold to outside organizations.

Data collected by this site is used to receive and fulfill customer orders and to administer and enhance the site and service.  We do not disclose personal information to third parties unless for goods delivery purposes.

We adhere to PayPal’s privacy policy.  We do not receive any details of credit or debit cards; PayPal deals with all transactions.  The only personal information we receive from PayPal is your email address.

Marketing

We should like to send you information about products and services that we provide which may be of interest to you.  If you have consented to receive marketing, you may opt out at any time (contact details given at the end of the Terms & Conditions).

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email.

You may ask us to correct or remove information you think is inaccurate.

Cookies

We use cookies to track patterns of behaviour of visitors to our website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However in a few cases some of our website features may not function as a result, for example, you will not be able to complete a purchase or store items in your shopping cart.

Other websites

This website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we shall place any updates on this webpage.  This privacy policy was last updated on 10th July 2013.

How to contact us

If you have any questions about our privacy policy or information we hold about you please email us or write to us (contact details given at the end of the Terms & Conditions).

We take your privacy and security seriously and will only request the information from you that is essential for fulfilling your order or keeping you up-to-date with products from Nicki Merrall Designs.

Complaints

Whilst we endeavor to have everything work perfectly first time occasionally things may not go to plan.  If you are unhappy with our service or products, we should appreciate it if you email us or write to us (contact details given at the end of the Terms & Conditions).

We shall consider the best way to rectify the problem, inform you what we plan and do this as soon as possible.  All complaints will be dealt with in a fair and confidential manner.

Contact us

Nicki Merrall Designs
The Hive
Nottingham Trent University
Burton Street
Nottingham
NG1 4BU

Email: info@nickimerrall.co.uk

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